Return Policy

Bentwood Ring Supplies 30-Day Return Policy

At Bentwood Ring Supplies, we are dedicated to ensuring your satisfaction with every purchase you make from our website. If, for any reason, you are not entirely satisfied with your order, please take a moment to review our 30-day return policy outlined below:

1. Eligibility for Returns:

• You may return eligible items purchased from Bentwood Ring Supplies within 30 days from the date of delivery.
• To be eligible for a return, items must be in their original condition, unused, and in their original packaging.
• Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

2. Initiating a Return:

• To initiate a return, please contact our customer support team at Thomas@bentwoodringsupplies.com within the 30-day period.
• When reaching out, provide your order number, a detailed explanation of the reason for the return, and any relevant photographs if the item is damaged or defective.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• For your peace of mind, we strongly recommend that returns be shipped using a trackable and insured shipping method.
• Please provide us with the tracking information once your return is shipped.

• Use the following address for all returns:
  
  Bentwood Ring Supplies
  2083 Hampton Rd
  Germanton, NC 27019
  United States

 

4. Refund Process:

• Upon receiving your returned item and completing the inspection, we will promptly notify you of the status of your return.
• If the return is approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exclusions:

• Items not in their original condition, damaged due to misuse, or missing parts are not eligible for a refund.
• Bentwood Ring Supplies reserves the right to refuse a return if the item does not meet the eligibility criteria outlined in this policy.

6. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order so that we can promptly arrange for a replacement or refund.

7. Customer Support:

• Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding returns. You can reach us at Thomas@bentwoodringsupplies.com.

At Bentwood Ring Supplies, your satisfaction is our priority, and we aim to make your experience enjoyable and trouble-free. We appreciate your trust in us as your ring making supply source and look forward to serving you!

Please be aware that this return policy is subject to change at any time as we update and improve our processes.